Warranty

Warranty
Request

At gb homes, we prioritize clear communication before, during, and after your home-buying journey to ensure a seamless and enjoyable experience. As part of our signature Vision-to-Reality Process, we conduct a Home Reveal Walkthrough before handing over the keys. During this stage, we’ll demonstrate your home’s features, discuss maintenance tips, and address minor concerns to give you confidence and peace of mind.

Our commitment doesn’t end there. Our standard warranty guarantees that your home meets the highest standards of craftsmanship and quality. It reflects our dedication to your satisfaction and provides ongoing support as you settle into your new home.

We use Buildertrend, our project management platform, to streamline your process of submitting and tracking warranty claims.

gb homes move-in-ready home living
gb homes move-in-ready home living
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How to Submit a Warranty Claim through Buildertrend

1. Log in to your Buildertrend account.
2. Click the “Project Management” tab at the top of the page.
3. Select “Warranty” from the dropdown menu.
4. Click “New Claim” to begin.
5. Select the appropriate category from the list provided.
6. Enter a brief description in the designated box.
7. Choose the priority level for your claim.
8. Provide a detailed description of the issue in the specified field.
9. Upload any relevant photos on the right side of the request form.
10. Click “Save Request” to send your claim to our dedicated warranty team.
Our team will review your submission and respond promptly to address your concerns.
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1713-Sandlin-10
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